Contact First TransPennine Express Trains
We Are Eager To Help

You can contact First TransPennine Express train operators using details on this page.

See Telephone, Email and Website Details Here.

Do you have questions or concerns with your train ticket? Looking for a lost item on one of our trains? Or are you seeking the latest news on the First TransPennine Express route? Wondering if there is Engineering work this weekend? We would be glad to help.

The First TransPennine Express fleet is run by FirstGroup. 

Contact the FTPE customer services on:

  • Telephone number  03456001671
  • Textphone number 1800103456001671 (For customers with hearing impairments) 

Physical Address:

                              Customer Relations,

                              First TransPennine Express

                              Freepost ADMAIL 3878 Manchester M1 9YB

Web address: 


Email address:


Note:               Opening hours Every day - 06:00 - 23:00

Contact First TransPennine Express On Social Media

Prefer to Tweet or reach out on Facebook? Here are the addresses you require:

FAQ By First TransPennine Express Customers

The following are answers to Frequently Asked Questions

How To Get Help With Tickets Bought Online?

You can get help with tickets bought online from the TransPennine Express website by calling First TransPennine Express on the phone at  0344 556 5637 or by writing FTPE at

Please be sure to have your ticket booking reference number to hand before you call or when writing.

What Compensation Am I Entitled To If The Trains Are Running Late?

The First TransPennine Express has a robust passenger's charter to protect your rights. If your trains are delayed for more than 30 minutes, you may be entitled to some compensation. You can read more on the passenger's charter here.  

Can I Take My Bike On The Train?

The TransPennine Express would prefer all bike users take advantage of the bike racks at the stations and secure their bikes there. If for some reasons, you really need to travel with your bike, then be sure to call them well in advance to book your bike by calling  0345 600 1671. 

For more questions, please contact First TransPennine Express directly. 

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