You can contact First TransPennine Express train operators using details on this page.
See Telephone, Email and Website Details Here.
Do you have questions or concerns with your train ticket? Looking for a lost item on one of our trains? Or are you seeking the latest news on the First TransPennine Express route? Wondering if there is Engineering work this weekend? We would be glad to help.
The First TransPennine Express fleet is run by FirstGroup.
Contact the FTPE customer services on:
First TransPennine Express
Freepost ADMAIL 3878 Manchester M1 9YB
Note: Opening hours Every day - 06:00 - 23:00
Prefer to Tweet or reach out on Facebook? Here are the addresses you require:
The following are answers to Frequently Asked Questions
You can get help with tickets bought online from the TransPennine Express website by calling First TransPennine Express on the phone at 0344 556 5637 or by writing FTPE at firstname.lastname@example.org.
Please be sure to have your ticket booking reference number to hand before you call or when writing.
The First TransPennine Express has a robust passenger's charter to protect your rights. If your trains are delayed for more than 30 minutes, you may be entitled to some compensation. You can read more on the passenger's charter here.
The TransPennine Express would prefer all bike users take advantage of the bike racks at the stations and secure their bikes there. If for some reasons, you really need to travel with your bike, then be sure to call them well in advance to book your bike by calling 0345 600 1671.
For more questions, please contact First TransPennine Express directly.